ForGrow AI agent
Support that answers at any hour
The Support Agent resolves common customer questions from your own knowledge, takes simple actions and passes anything complex to your team with the full context.
What it does
Built to help you sell more
Answers from your own knowledge
Reply accurately using your FAQs, policies and product information, in your brand's voice.
- Answers from your documents
- On-brand tone
- Available around the clock
Everything you need, in one place
Knowledge answers
Reply from your own information.
Routine actions
Handle status checks and simple requests.
Multi-channel
Support customers where they already are.
Smart escalation
Pass complex cases to a person.
Conversation summaries
Give your team the full picture.
Insights
See the questions customers ask most.
How it works
01
Share your knowledge
Give it your FAQs, policies and product details.
02
Choose what it can do
Set the actions it may take and the limits.
03
Let it help customers
It answers and resolves routine requests.
04
Improve over time
Review conversations and refine answers.
You stay in control
Agents that work within your rules
Clear boundaries
Each agent works only within the topics, data and actions you approve.
People stay in charge
Complex or sensitive requests are handed to your team, who can step in at any time.
Approval where it matters
Actions such as refunds or payments can wait for a person to approve.
A record of everything
Conversations and actions are logged so you can review what the agent did.
Works well with
Popular in
FAQ
Questions, answered
Cannot find what you need? Talk to our team.
What does the Support Agent do?
It answers common customer questions from your knowledge, handles routine requests and escalates complex cases to your team.
Can it get things wrong?
Like any system it can, which is why it works within your boundaries and hands over anything sensitive or unclear.
Which channels does it support?
We set it up on the channels your customers use, such as messaging apps, chat and email.
Can ScaleDesk tailor it to my business?
Yes. We build the agent around your knowledge and tools.
Ready to try Support Agent?
Tell us about your business and we will show you how it can help.